Support

We answer every message ourselves — there is no ticket queue and no bot.

Get in touch

What you need	Where to go	Response time
Setup help, bugs, billing	support@houseofmarka.com	Within 24h on business days
Privacy or data-subject requests	support@houseofmarka.com	Acknowledged in 24h, resolved within 30 days
Security disclosure	support@houseofmarka.com (subject: SECURITY)	Within 24h

Before you write in

Including these three things usually lets us fix it on the first reply:

• Your .myshopify.com domain
• The offer name, if it relates to a specific bundle
• A screenshot or the product URL where you saw the problem

Common questions

The widget is not showing on my product page

The app block has to be added once per theme: Online Store → Themes → Customize → Add block → Apps → Marka Bundles, then Save. The offer also has to be published, not a draft, and it must target that product or a collection it belongs to.

The discount is not applying

Discounts attach to cart lines the widget adds. If the shopper adds items through your theme's own add-to-cart button instead of the bundle button, the bundle is not applied. Check the offer is published and its schedule window is open.

What happens to my offers if I downgrade?

Nothing is ever deleted. Offers beyond the new plan's limits are paused and A/B tests are stopped with results kept. Upgrade again and press Publish and everything returns exactly as it was.

How do I cancel?

Switch to the Free plan inside the app, or uninstall. Cancelling is handled through Shopify billing and pro-rated by Shopify.