Support

We answer every message ourselves — there is no ticket queue and no bot.

Get in touch

What you need	Where to go	Response time
Setup help, bugs, billing	support@houseofmarka.com	Within 24h on business days
A document will not generate	support@houseofmarka.com (subject: URGENT)	Same business day
Privacy or data-subject requests	support@houseofmarka.com	Acknowledged in 24h, resolved within 30 days
Security disclosure	support@houseofmarka.com (subject: SECURITY)	Within 24h

Before you write in

Including these three things usually lets us fix it on the first reply:

• Your .myshopify.com domain
• The order number and document type
• A screenshot of what printed, or the shared document link

Common questions

My logo or address is not showing on documents

Both come from Settings → Store identity inside the app, not from your Shopify theme. Fill in the brand name, legal entity, address, tax ID and logo URL there once, and every document type picks them up.

Can I change a document after it has been issued?

No, and that is deliberate. Each document is stored as a point-in-time snapshot so an issued invoice can always be reproduced exactly as it was issued — which is the whole reason accounting accepts it. If the underlying order changes, generate a new document, or issue a credit note against the original.

Someone has my document link. Can they see my other orders?

No. Each shared link carries a long random token scoped to that one document. It grants no access to your store, your other documents or your customer list. Treat the link like any other shareable file link and only send it to the customer it belongs to.

How is billing counted?

Per document generated, never per untouched order. A store with 5,000 orders that prints 200 invoices is charged for 200. Charges appear on your existing Shopify invoice.

How do I cancel?

Switch to the Free plan inside the app, or uninstall. Cancelling is handled through Shopify billing and pro-rated by Shopify. Documents you have already issued remain viewable.